All UK deliveries are shipped at the flat rate of £4.10 per order. If you are visually impaired (or buying on behalf of someone who is), postage will be reduced to £1.10. At the moment, we do not ship outside the UK.
Your parcel will arrive within 3-5 working days (excluding weekends) after the order is placed (depending on stock levels, which we will keep you informed of).
We ship our parcels by Royal Mail 2nd class delivery. Deliveries are not made on UK Bank Holidays and these are not counted as working days.
A signature will be required upon receipt. If you need your item(s) to be shipped to a location other than you billing address (e.g., work), be sure to input the correct delivery location on the checkout screen.
We reserve the right to withhold delivery to any particular place or location at our sole discretion.
I’ve received a wrong item.
Please call us on 01277 212978 or email us on firstname.lastname@example.org. We will issue either an exchange or full refund.
One of my items is missing, what do I do?
If one of your items is missing from your order, please call us on 01277 212978 or email us on email@example.com and we will send it out to you, free of charge.